Privacy Policy

At DMW Motor Cars (“we,” “us,” or “our”) is an independent European automotive repair facility based in Houston, Texas. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://dmwmotorcars.com/ (the “Website”) or interact with our services.

By using this Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Voluntarily Provide

We may collect personal information you choose to provide, including:

• Name
• Email address
• Phone number
• Vehicle-related information
• Any details submitted through contact forms, service requests, or direct communication

This information may be collected through tools such as WPForms or Shop Genie, or when contact DMW Motor Cars directly.

Automatically Collected Information

When you visit the Website, we may collect certain non-personal information, including:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visit
• Referring website

This data is used for analytics, security, and performance improvements.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and service requests
• Schedule and confirm automotive service appointments
• Provide service updates, estimates, and customer support
• Improve Website functionality and user experience
• Maintain security and prevent fraud
• Comply with legal obligations

We do not sell or rent your personal information.

3. SMS Communications (Important Notice)

By providing your phone number to DMW Motor Cars, you consent to receive SMS (text) messages related to:

• Appointment confirmations and reminders
• Service updates and repair status
• Estimates and customer support

Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP. For assistance, reply HELP. Consent to receive SMS messages is not a condition of purchase or service.

No Sharing or Selling of Personal Information

DMW Motor Cars does not sell, rent, or share your personal information, including phone numbers, with third parties or affiliates for marketing or lead generation purposes.

4. Online Forms and Third-Party Tools

WPForms

We use WPForms to collect general inquiries. Information submitted is used solely to respond to your request.

Shop Genie

We use Shop Genie to manage service requests and appointments. Submission does not guarantee service acceptance.

Analytics and Tracking

We may use analytics tools (such as Google Analytics) to understand Website usage. These tools collect aggregated, non-identifying data.

5. Cookies and Tracking Technologies

Our website may use cookies too:

• Improve functionality
• Analyze traffic and usage
• Enhance user experience

You may disable cookies in your browser settings. Doing so may affect Website performance.

6. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no system is completely secure, and we cannot guarantee absolute security.

7. Information Sharing

We do not sell personal information.

We may share information only when:

• Necessary to operate Website tools or services
• Required by law or legal process
• Necessary to protect our rights, safety, or property

8. Image and Media Disclosure

Images used on this Website may include:

• AI-generated images for illustrative purposes
• Licensed stock images
• Original images owned by DMW Motor Cars

AI-generated content is not intended to represent actual vehicles or results unless explicitly stated.

9. Children’s Privacy

Our Website is not intended for individuals under 13. We do not knowingly collect information from children

10. Your Privacy Rights (Texas and U.S. Residents)

Depending on your location, you may have the right to:

• Request access to personal information
• Request correction or deletion
• Opt out of certain data collection

To make a request, please contact us through the Website.

11. California Privacy Rights (CCPA Notice)

California residents may request disclosure or deletion of personal information under the CCPA.

DMW Motor Cars does not sell personal information as defined by the CCPA.

12. Third-Party Websites

We may link to third-party websites. We are not responsible for their consent or privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes are effective immediately upon posting.

14. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us through this Website.